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Carbon38 Help Center

Where is my order?

When will my order ship?

Can I cancel or make changes to my order after placing it?

How do I track my order?

ORDERS & TRACKING

What is your return policy?

Do you offer exchanges?

How do I return or exchange a U.S. order?

How do I return or exchange an International order?

How long does it take to process a return?

When will my exchange order ship?

How do I get a refund if I use a gift card AND credit card?

RETURNS & EXCHANGES

How much does shipping cost?

How long will it take for my order to arrive?

SHIPPING

General Promotional Rules

I forgot to use my promo code—what do I do?

My purchase went on sale right after I ordered it. Can you honor the sale price?

Why doesn't my promo code work?

Will you reorder sold out items?

Can you alert me if the sold out item I want comes back in stock?

SALES & PROMOS

International Shipping

What currencies are supported?

Duties & Taxes

EU Right of Withdrawal

INTERNATIONAL

What is Carbon38 rewards?

Earning & using points

Birthday Reward

How do I check my point balance?

Where are my points?

What's my status?

Reward Returns

CARBON38 REWARDS

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ORDERS & TRACKING

RETURNS & EXCHANGES

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