Once an order is placed, it cannot be changed or canceled. Our warehouse begins processing orders immediately, so we're unable to intercept them after submission. If you need a different size or color, place a new order and return the original once i

Once an order is placed, it cannot be changed or canceled. Our warehouse begins processing orders immediately, so we&apos;re unable to intercept them after submission.If you need a different size or color, place a new order and return the original once it arrives.

Can I cancel or make changes to my order after placing it?

Once your order has shipped, we will send a confirmation email that includes tracking information. You can also find your tracking number by logging into your Carbon38 account. Please allow up to 24 hours from when you receive your tracking number fo

Once your order has shipped, we will send a confirmation email that includes tracking information. You can also find your tracking number by logging into your Carbon38 account.&#xA0;Please allow up to 24 hours from when you receive your tracking number for activity to update. From your desktop: 1. Select &#x201C;Order History&#x201D; from the drop-down menu at the top right corner of the screen.&#xA0;2. Select &#x201C;View Order&#x201D; next to the order number you wish to track to find tracking information. From your mobile browser: 1. Select &#x201C;My Account&#x201D; from the drop-down menu at the top left corner of the screen.&#xA0;2. Select &#x201C;Order History&#x201D; and &#x201C;View Order&#x201D; to track your order by order number.

How do I track my order?

Orders placed with Economy or Economy Select shipping will ship within 1-2 business days. Please note that orders placed after 11:00AM PST on Friday or over the weekend will ship on the following Monday (excluding major holidays).Expedited and Overni

Orders placed with Economy or Economy Select shipping will ship within 1-2 business days. Please note that orders placed after 11:00AM PST on Friday or over the weekend will ship on the following Monday (excluding major holidays). Expedited and Overnight orders placed by 1:00PM PST Monday-Friday will be shipped the same day. Please note that Expedited and Overnight orders placed after 1:00PM PST on a Friday, Saturday or Sunday will ship on the following Monday (excluding major holidays). On occasion, orders are held to be reviewed by our team; these orders may be subject to shipment delays.

When will my order be shipped?

We do our best to respond to every inquiry within 1–2 business days, Monday through Friday.

U.S. Returns

International Returns

CARBON38

ORDERS & TRACKING

What is your return policy?