Economy (6-10 business days) is $6.99, or free if order value is over $199.Economy Select (3-4 business days) is $12.Expedited (2 business days) is $25.Overnight (next business day) is $50.

Economy (6-10 business days) is $6.99, or free if order value is over $199. Economy Select (3-4 business days) is $12. Expedited (2 business days) is $25. Overnight (next business day) is $50.

How much does shipping cost?

For Economy shipments within the US, you can expect your order to arrive in 6-10 business days once it has shipped from our distribution center. Domestic shipping guidelines apply to shipping within the contiguous United States only. Orders shipped t

For Economy shipments within the US, you can expect your order to arrive in 6-10 business days once it has shipped from our distribution center. Domestic shipping guidelines apply to shipping within the contiguous United States only. Orders shipped to Alaska, Hawaii, APO, FPO, and US Territories including Puerto Rico, Guam, US Virgin Islands, American Samoa, Northern Mariana Islands, and Micronesia are considered non-domestic and are subject to longer ship times. On occasion, orders are held to be reviewed by our team; these orders may be subject to shipment delays. Carbon38 is not responsible for delays in shipping or delivery that result from factors outside our control such as inclement weather, acts of God, or any other shipping-related issue(s). Under no circumstance shall Carbon38 be responsible for any incidental or consequential damages.

How long will it take for my order to arrive?

Do you ship to military addresses (APO/FPO)?

We do our best to respond to every inquiry within 1–2 business days, Monday through Friday.

U.S. Returns

International Returns

CARBON38

SHIPPING

Can I cancel or make changes to my order after placing it?

How do I track my order?

When will my order be shipped?

ORDERS & TRACKING

What is your return policy?

Do you offer exchanges?

How do I return or exchange a U.S. order?

How do I return or exchange an International order?

How long does it take to process a return?

When will my exchange order ship?

How do I get a refund if I use a gift card AND credit card?

RETURNS & EXCHANGES

General Promotional Rules

I forgot to use my promo code—what do I do?

My purchase went on sale right after I ordered it. Can you honor the sale price?

Why doesn't my promo code work?

What brands are not eligible for promo codes?

Do you offer a military discount?

SALES & PROMOS

International Shipping

What currencies are supported?

Duties & Taxes

INTERNATIONAL

What is Carbon38 rewards?

Earning & using points

Birthday Reward

How do I check my point balance?

Where are my points?

What's my status?

Reward Returns

CARBON38 REWARDS

Will you reorder sold out items?

Can you alert me if the sold out item I want comes back in stock?

How do I unsubscribe from your emails?

ODDS & ENDS

Customer Support

Press

CONTACT US