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SHIPPING

Can I update my shipping address?

Once an order has been placed, we cannot edit or change the order. Our warehouse starts moving fast to get your order to you right away! As a result, there are some cases where we also may not be able to cancel the order. Please contact customer serv

Why haven't I received my entire order?

We do our best to ship your order in full. However, in the rare case that an item is unavailable, we will notify you via email and refund you for any missing items.

How much does shipping cost?

Economy (6-10 business days) is $6.99, or free if order value is over $199.Economy Select (3-4 business days) is $12.Expedited (2 business days) is $25.Overnight (next business day) is $50.

When will my order be shipped?

Orders placed with Economy or Economy Select shipping will ship within 1-2 business days. Please note that orders placed after 11:00AM PST on Friday or over the weekend will ship on the following Monday (excluding major holidays).Expedited and Overni

How can I track my order?

Once your order has shipped, we will send a confirmation email that includes tracking information. You can also find your tracking number by logging into your Carbon38 account. Please allow up to 24 hours from when you receive your tracking number fo

How long will it take for my order to arrive?

For Economy shipments within the US, you can expect your order to arrive in 6-10 business days once it has shipped from our distribution center. Domestic shipping guidelines apply to shipping within the contiguous United States only. Orders shipped t

What are the cutoff dates for holiday delivery?*

Economy—Wednesday 12/8 12pm PSTEconomy Select—Tuesday 12/14 12pm PST2 DAY—Tuesday 12/21 12pm PSTNEXT DAY—Wednesday 12/22 12pm PST. *All shipping guidelines are not guaranteed as we cannot be responsible for carrier delays. Please use the above as gen

Do you ship to military addresses (APO/FPO)?

Yes, we do!