CARBON38

<p>We do our best to ship your order in full. However, in the rare case that an item is unavailable, we will notify you via email and refund you for any missing items.</p>

We do our best to ship your order in full. However, in the rare case that an item is unavailable, we will notify you via email and refund you for any missing items.

Why haven't I received my entire order?

SHIPPING

I just placed my order. Can I still make changes to my cart?

Can I cancel my order?

ORDER CHANGES/CANCELLATIONS

Can I update my shipping address?

How much does shipping cost?

When will my order be shipped?

How can I track my order?

How long will it take for my order to arrive?

What are the cutoff dates for holiday delivery?*

Do you ship to military addresses (APO/FPO)?

What is your return policy?

Do you offer exchanges?

How do I get a refund if I use a gift card AND credit card?

How long does it take to process a return?

How do I start a return or exchange?

How do I start an international return?

RETURNS

General Promotional Rules

I forgot to use my promo code—what do I do?

My purchase went on sale right after I ordered it. Can you honor the sale price?

Why doesn't my promo code work?

Do you offer any first-time customer discounts?

What brands are not eligible for promo codes?

Do you offer a military discount?

SALES & PROMOS

International Shipping

International Returns

What currencies are supported?

Duties & Taxes

INTERNATIONAL

What is Carbon38 rewards?

Earning & using points

Birthday Reward

How do I check my point balance?

Where are my points?

What's my status?

Reward Returns

CARBON38 REWARDS

Will you reorder sold out items?

Can you alert me if the sold out item I want comes back in stock?

How do I unsubscribe from your emails?

ODDS & ENDS

Customer Support

Press

CONTACT US

CARBON 38 AMBASSADOR PROGRAM

Why haven't I received my entire order?Updated 9 months ago