CARBON38

Economy&#x2014;Wednesday 12/8 12pm PST Economy Select&#x2014;Tuesday 12/14 12pm PST 2 DAY&#x2014;Tuesday 12/21 12pm PST NEXT DAY&#x2014;Wednesday 12/22 12pm PST*All shipping guidelines are not guaranteed as we cannot be responsible for carrier delays. Please use the above as general guidelines.

Economy—Wednesday 12/8 12pm PSTEconomy Select—Tuesday 12/14 12pm PST2 DAY—Tuesday 12/21 12pm PSTNEXT DAY—Wednesday 12/22 12pm PST. *All shipping guidelines are not guaranteed as we cannot be responsible for carrier delays. Please use the above as gen

What are the cutoff dates for holiday delivery?*

SHIPPING

I just placed my order. Can I still make changes to my cart?

Can I cancel my order?

ORDER CHANGES/CANCELLATIONS

Can I update my shipping address?

Why haven't I received my entire order?

How much does shipping cost?

When will my order be shipped?

How can I track my order?

How long will it take for my order to arrive?

Do you ship to military addresses (APO/FPO)?

What is your return policy?

Do you offer exchanges?

How do I get a refund if I use a gift card AND credit card?

How long does it take to process a return?

How do I start a return or exchange?

How do I start an international return?

RETURNS

General Promotional Rules

I forgot to use my promo code—what do I do?

My purchase went on sale right after I ordered it. Can you honor the sale price?

Why doesn't my promo code work?

Do you offer any first-time customer discounts?

What brands are not eligible for promo codes?

Do you offer a military discount?

SALES & PROMOS

International Shipping

International Returns

What currencies are supported?

Duties & Taxes

INTERNATIONAL

What is Carbon38 rewards?

Earning & using points

Birthday Reward

How do I check my point balance?

Where are my points?

What's my status?

Reward Returns

CARBON38 REWARDS

Will you reorder sold out items?

Can you alert me if the sold out item I want comes back in stock?

How do I unsubscribe from your emails?

ODDS & ENDS

Customer Support

Press

CONTACT US

CARBON 38 AMBASSADOR PROGRAM

What are the cutoff dates for holiday delivery?*Updated 10 months ago