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RETURNS

What is your return policy?

You have 30 days from your order date to request a return. All items must be unworn with the original tags attached. All items are returnable, except for the following:Items marked final sale, gloves and arm warmers, socks and leg warmers, headbands,

Do you offer exchanges?

Yes, we do!  Please start a return by clicking here. Select the item and the reason for the return, and you’ll have the option to exchange the item as well.

How do I get a refund if I use a gift card AND credit card?

All refunds made on purchases paid with both gift card and credit card will be refunded as such in the same amount that was paid on each payment type.

How long does it take to process a return?

Once your return has been shipped back to us, please allow up to 5-10 business days for the return to be processed at our distribution center. If you choose to return for a gift card, your credit will be available in your Carbon38 account for immedia

How do I start a return or exchange?

There are two ways you can start your return. 1) Return via Happy Returns Bar. Return your order free of charge by using a convenient Happy Returns location!. Initiate your free return online by clicking here, drop off the items at a location near yo

How do I start an international return?

You can initiate your return by clicking here.Please follow these instructions: Enter your order number and your email addressSelect the items you wish to return Select the return method Please note that there is a € 15.00 return label fee for return