RETURNS & EXCHANGES
What is your return policy?
You have 30 days from your order date to request a return. All items must be unworn with the original tags attached. All items are returnable, except for the following:Items marked final sale, gloves and arm warmers, socks and leg warmers, headbands,
Do you offer exchanges?
Yes, we do!. If you requested an exchange through our returns portal, your new order will ship once we've received your original item back at our warehouse and it's passed through our inspection process. We want to make sure everything is in order be
How do I return or exchange a U.S. order?
For a cost of $6.99 we will provide a UPS return label so you can box and ship your items. Start your return here. Once the return has been received at our warehouse and processed, we will issue the refund and you will receive an email notification.
How do I return or exchange an International order?
You can initiate your return by clicking here.Please follow these instructions: Enter your order number and your email addressSelect the items you wish to return Select the return method Please note that there is a € 15.00 return label fee for return
How long does it take to process a return?
Once your return has been shipped back to us, please allow up to 5-10 business days for the return to be processed at our distribution center. If you choose to return for store credit, your credit will be available in your Carbon38 account for immedi
When will my exchange order ship?
Once we've received your original item back at our warehouse, our team will inspect it — this process takes 5–10 business days. As soon as everything checks out, your exchange will ship and you'll receive a confirmation email with your tracking infor
How do I get a refund if I use a gift card AND credit card?
All refunds made on purchases paid with both gift card and credit card will be refunded as such in the same amount that was paid on each payment type.