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U.S. Returns

International Returns

CARBON38

<p id="isPasted">We offer international returns within 30 days of purchase for a flat rate of $15. Please note that original shipping fees and any other associated costs are non-refundable, and return postage/costs will be deducted from your refund. Canadian shoppers are eligible for a full refund of Duties &amp; Taxes on returns.</p><p>International returns can be started <a href="https://web.global-e.com/Returns/Portal/mZho" title="https://web.global-e.com/Returns/Portal/mZho">here</a>.</p>

We offer international returns within 30 days of purchase for a flat rate of $15. Please note that original shipping fees and any other associated costs are non-refundable, and return postage/costs will be deducted from your refund. Canadian shoppers

INTERNATIONAL

Can I cancel or make changes to my order after placing it?

How do I track my order?

When will my order be shipped?

ORDERS & TRACKING

What is your return policy?

Do you offer exchanges?

How do I return or exchange a U.S. order?

How do I return or exchange an International order?

How long does it take to process a return?

When will my exchange order ship?

How do I get a refund if I use a gift card AND credit card?

RETURNS & EXCHANGES

How much does shipping cost?

How long will it take for my order to arrive?

Do you ship to military addresses (APO/FPO)?

SHIPPING

General Promotional Rules

I forgot to use my promo code—what do I do?

My purchase went on sale right after I ordered it. Can you honor the sale price?

Why doesn't my promo code work?

What brands are not eligible for promo codes?

Do you offer a military discount?

SALES & PROMOS

International Shipping

What currencies are supported?

Duties & Taxes

What is Carbon38 rewards?

Earning & using points

Birthday Reward

How do I check my point balance?

Where are my points?

What's my status?

Reward Returns

CARBON38 REWARDS

Will you reorder sold out items?

Can you alert me if the sold out item I want comes back in stock?

How do I unsubscribe from your emails?

ODDS & ENDS

Customer Support

Press

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International ReturnsUpdated a month ago