CARBON38

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Simply click the “Unsubscribe” link at the bottom of one of our emails, or send a request via email to customercare@carbon38.com to unsubscribe.

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ODDS & ENDS

I just placed my order. Can I still make changes to my cart?

Can I cancel my order?

ORDER CHANGES/CANCELLATIONS

Can I update my shipping address?

Why haven't I received my entire order?

How much does shipping cost?

When will my order be shipped?

How can I track my order?

How long will it take for my order to arrive?

What are the cutoff dates for holiday delivery?*

Do you ship to military addresses (APO/FPO)?

SHIPPING

What is your return policy?

Do you offer exchanges?

How do I get a refund if I use a gift card AND credit card?

How long does it take to process a return?

How do I start a return or exchange?

How do I start an international return?

RETURNS

General Promotional Rules

I forgot to use my promo code—what do I do?

My purchase went on sale right after I ordered it. Can you honor the sale price?

Why doesn't my promo code work?

Do you offer any first-time customer discounts?

What brands are not eligible for promo codes?

Do you offer a military discount?

SALES & PROMOS

International Shipping

International Returns

What currencies are supported?

Duties & Taxes

INTERNATIONAL

What is Carbon38 rewards?

Earning & using points

Birthday Reward

How do I check my point balance?

Where are my points?

What's my status?

Reward Returns

CARBON38 REWARDS

Will you reorder sold out items?

Can you alert me if the sold out item I want comes back in stock?

Customer Support

Press

CONTACT US

CARBON 38 AMBASSADOR PROGRAM

How do I unsubscribe from your emails?Updated 10 months ago