Based in our Los Angeles headquarters, our Customer Care Team is here to help. You can reach us by email at customercare@carbon38.com from 9am–6pm PST, Monday through Friday.We’re here to answer any and all questions so you can look and feel your bes

Based in our Los Angeles headquarters, our Customer Care Team is here to help. You can reach us by email at <a href="mailto:customercare@carbon38.com" id="isPasted">customercare@carbon38.com</a> from 9am&#x2013;6pm PST, Monday through Friday. We&#x2019;re here to answer any and all questions so you can look and feel your best. Our service team knows our brand inside and out and is equipped to advise on sizing, fit and feel, shipping, orders, product information, etc.

Customer Support

Media inquiries only: pr@carbon38.com. For press inquiries:  Carbon38@accentprojects.co. For all other questions, please email us at customercare@carbon38.com

Media inquiries only:&#xA0;<a href="mailto:pr@carbom.com" title="mailto:pr@carbon38.com">pr@carbon38.com</a>For press inquiries: &#xA0;<a href="mailto:Carbon38@accentprojects.co" target="_blank">Carbon38@accentprojects.co</a>For all other questions, please email us at <a href="mailto:customercare@carbon38.com">customercare@carbon38.com</a>

Press

We do our best to respond to every inquiry within 1–2 business days, Monday through Friday.

U.S. Returns

International Returns

CARBON38

CONTACT US

Can I cancel or make changes to my order after placing it?

How do I track my order?

When will my order be shipped?

ORDERS & TRACKING

What is your return policy?

Do you offer exchanges?

How do I return or exchange a U.S. order?

How do I return or exchange an International order?

How long does it take to process a return?

When will my exchange order ship?

How do I get a refund if I use a gift card AND credit card?

RETURNS & EXCHANGES

How much does shipping cost?

How long will it take for my order to arrive?

Do you ship to military addresses (APO/FPO)?

SHIPPING

General Promotional Rules

I forgot to use my promo code—what do I do?

My purchase went on sale right after I ordered it. Can you honor the sale price?

Why doesn't my promo code work?

What brands are not eligible for promo codes?

Do you offer a military discount?

SALES & PROMOS

International Shipping

What currencies are supported?

Duties & Taxes

INTERNATIONAL

What is Carbon38 rewards?

Earning & using points

Birthday Reward

How do I check my point balance?

Where are my points?

What's my status?

Reward Returns

CARBON38 REWARDS

Will you reorder sold out items?

Can you alert me if the sold out item I want comes back in stock?

How do I unsubscribe from your emails?

ODDS & ENDS