# carbon-38

> Public Help Center articles for carbon-38.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

This Help Center uses a one-page layout for browsers; the links below are dedicated Markdown article representations for LLM readers.

## Articles

- [Where is my order?](https://carbon38.gorgias.help/en-US/where-is-my-order-5995954.md): Once your order ships, you'll receive a confirmation email with your tracking number. Please allow up to 24 hours for tracking activity to update. Please allow up to 24 hours from when you receive your tracking number for the activity to update.You c
- [When will my order ship?](https://carbon38.gorgias.help/en-US/when-will-my-order-ship-564007.md): Economy & Economy Select: Ships within 1–2 business days. Expedited & Overnight: Orders placed by 1:00 PM PT Mon–Fri ship same day. Orders placed after 11:00 AM PST on Friday or on weekends ship the following Monday (excluding major holidays). Occasi
- [Can I cancel or make changes to my order after placing it?](https://carbon38.gorgias.help/en-US/can-i-cancel-or-make-changes-to-my-order-after-placing-it-564000.md): Once an order is placed, it cannot be changed or canceled. Our warehouse begins processing orders immediately, so we're unable to intercept them after submission. If you need a different size or color, place a new order and return the original once i
- [How do I track my order?](https://carbon38.gorgias.help/en-US/how-do-i-track-my-order-564008.md): Once your order has shipped, we will send a confirmation email that includes tracking information. You can also find your tracking number by logging into your Carbon38 account. Please allow up to 24 hours from when you receive your tracking number fo
- [What is your return policy?](https://carbon38.gorgias.help/en-US/what-is-your-return-policy-564013.md): You have 30 days from your order delivery date to request a return. All items must be unworn with the original tags attached. All items are returnable, except for the following:Items marked final sale, gloves and arm warmers, socks and leg warmers, h
- [Do you offer exchanges?](https://carbon38.gorgias.help/en-US/do-you-offer-exchanges-564015.md): Yes, we do on eligible items! Please note: final sale items are not eligible for exchange. If you requested an exchange through our returns portal, your new order will ship once we've received your original item back at our warehouse and it's passed
- [How do I return or exchange a U.S. order?](https://carbon38.gorgias.help/en-US/how-do-i-return-or-exchange-a-us-order-670029.md): For a cost of $6.99 we will provide a UPS return label so you can box and ship your items. Start your return here. Once the return has been received at our warehouse and processed, we will issue the refund and you will receive an email notification.
- [How do I return or exchange an International order?](https://carbon38.gorgias.help/en-US/how-do-i-return-or-exchange-an-international-order-1266676.md): You can initiate your return by clicking here.Please follow these instructions: Enter your order number and your email addressSelect the items you wish to return Select the return method Please note that there is a € 15.00 return label fee for return
- [How long does it take to process a return?](https://carbon38.gorgias.help/en-US/how-long-does-it-take-to-process-a-return-564018.md): Once your return has been shipped back to us, please allow up to 5-10 business days for the return to be processed at our distribution center. If you choose to return for store credit, your credit will be available in your Carbon38 account for immedi
- [When will my exchange order ship?](https://carbon38.gorgias.help/en-US/when-will-my-exchange-order-ship-5047551.md): Once we've received your original item back at our warehouse, our team will inspect it — this process takes 5–10 business days. As soon as everything checks out, your exchange will ship and you'll receive a confirmation email with your tracking infor
- [How do I get a refund if I use a gift card AND credit card?](https://carbon38.gorgias.help/en-US/how-do-i-get-a-refund-if-i-use-a-gift-card-and-credit-card-564016.md): All refunds made on purchases paid with both gift card and credit card will be refunded as such in the same amount that was paid on each payment type.
- [How much does shipping cost?](https://carbon38.gorgias.help/en-US/how-much-does-shipping-cost-564006.md): Economy (6-10 business days) is $6.99, or free if order value is over $199.Economy Select (3-4 business days) is $12.Expedited (2 business days) is $25.Overnight (next business day) is $50.
- [How long will it take for my order to arrive?](https://carbon38.gorgias.help/en-US/how-long-will-it-take-for-my-order-to-arrive-564009.md): For Economy shipments within the US, you can expect your order to arrive in 6-10 business days once it has shipped from our distribution center. Domestic shipping guidelines apply to shipping within the contiguous United States only. Orders shipped t
- [General Promotional Rules](https://carbon38.gorgias.help/en-US/general-promotional-rules-564019.md): Online offers, such as promo codes, only apply to online purchases, excluding gift cards and international orders. Brand and certain style exclusions may apply. Promo codes are non-transferable, non-retroactive, and cannot be combined with any other
- [I forgot to use my promo code—what do I do?](https://carbon38.gorgias.help/en-US/i-forgot-to-use-my-promo-code%E2%80%94what-do-i-do-564030.md): Please contact customercare@carbon38.com. As long as your purchase is eligible for the promo code, we will refund the difference to the card we have on file or issue a gift card for the balance. Promo codes do not apply to items that are purchased on
- [My purchase went on sale right after I ordered it. Can you honor the sale price?](https://carbon38.gorgias.help/en-US/my-purchase-went-on-sale-right-after-i-ordered-it-can-you-honor-the-sale-price-564032.md): Please contact customercare@carbon38.com. If the item went on sale within 24 hours after you purchased it, we can honor the sale price. We will refund the difference to the card we have on file or issue a gift card for the balance. Please allow up to
- [Why doesn't my promo code work?](https://carbon38.gorgias.help/en-US/why-doesnt-my-promo-code-work-564033.md): Promo codes can only be applied to full price items, unless otherwise stated. Once a promo code is used, it cannot be used again for another order. Promo codes are non-transferable.
- [Will you reorder sold out items?](https://carbon38.gorgias.help/en-US/will-you-reorder-sold-out-items-564038.md): While many of our items are limited in availability, we do reorder popular styles. Please check back to see if your favorite items have been restocked.
- [Can you alert me if the sold out item I want comes back in stock?](https://carbon38.gorgias.help/en-US/can-you-alert-me-if-the-sold-out-item-i-want-comes-back-in-stock-564039.md): Yes! Click on your item and click on the size you want. A pop up will ask if you want to be notified by email if the item comes back in your size.
- [International Shipping](https://carbon38.gorgias.help/en-US/international-shipping-564055.md): To ship internationally, we partner with Global-e. Global-e is a trusted global ecommerce vendor whose solution allows Carbon38 to provide the best possible user experience to our international customers. Please select the drop down in the top left c
- [International Returns](https://carbon38.gorgias.help/en-US/international-returns-564056.md): We offer international returns within 30 days of purchase for a flat rate of $15. Please note that original shipping fees and any other associated costs are non-refundable, and return postage/costs will be deducted from your refund. Canadian shoppers
- [What currencies are supported?](https://carbon38.gorgias.help/en-US/what-currencies-are-supported-564057.md): All available currencies are listed in the drop-down menu under the flag icon in the upper left hand corner of the homepage.
- [Duties & Taxes](https://carbon38.gorgias.help/en-US/duties-and-taxes-564058.md): Duties and taxes are calculated based on the items ordered, where they were made, your shipment destination and the value of your purchase, and will appear as a separate line item at checkout if not already included in product prices. Some countries
- [EU Right of Withdrawal](https://carbon38.gorgias.help/en-US/eu-right-of-withdrawal-7208658.md): The EU law gives you the right to withdraw from most online purchases within 14 days of delivery – no reason needed. You can also withdraw before your order has been shipped by contacting the merchant’s customer support team. To submit your withdrawa
- [What is Carbon38 rewards?](https://carbon38.gorgias.help/en-US/what-is-carbon38-rewards-564060.md): It’s our free rewards program that gives you the opportunity to earn points on all product purchases, reviews, your birthday & more! You can then redeem these points for a discount towards your order.
- [Earning & using points](https://carbon38.gorgias.help/en-US/earning-and-using-points-564061.md): There are many ways you can earn your Carbon38 rewards points. Check out the rewards page for more details how. Please keep in mind you will not earn points or be able to redeem points for gift card purchases. To use your points please make sure you
- [Birthday Reward](https://carbon38.gorgias.help/en-US/birthday-reward-564064.md): Birthday reward points will be added to your account on your birthday. In order to earn your birthday points on time it is best to submit your birthday at least 30 days in advance, otherwise you may experience a delay in receiving your points.
- [How do I check my point balance?](https://carbon38.gorgias.help/en-US/how-do-i-check-my-point-balance-564065.md): You can check your points on your account or rewards page which can be found in the upper right-hand corner. Your points will expire after 6 months from the date they were earned. Be sure to log in to see your points and their expiration date!
- [Where are my points?](https://carbon38.gorgias.help/en-US/where-are-my-points-564067.md): Note that it may take up to 24 hours for points to appear in your account. Balance still incorrect? Please contact us at customercare@carbon38.com and we’ll sort it out!
- [What's my status?](https://carbon38.gorgias.help/en-US/whats-my-status-564071.md): There are 3 status levels within the rewards program each with its own benefits. You are able to see your status when you are logged in on your account page and or the rewards page. You are automatically enrolled in the Carbon tier upon making your f
- [Reward Returns](https://carbon38.gorgias.help/en-US/reward-returns-564074.md): If you make a return the points for that purchase will be deducted from your account.