We do our best to respond to every inquiry within 1–2 business days, Monday through Friday.

U.S. Returns

International Returns

CARBON38

<p>While many of our items are limited in availability, we do reorder popular styles. Please check back to see if your favorite items have been restocked.</p>

While many of our items are limited in availability, we do reorder popular styles. Please check back to see if your favorite items have been restocked.

Will you reorder sold out items?

ODDS & ENDS

Can I cancel or make changes to my order after placing it?

How do I track my order?

When will my order be shipped?

ORDERS & TRACKING

What is your return policy?

Do you offer exchanges?

How do I return or exchange a U.S. order?

How do I return or exchange an International order?

How long does it take to process a return?

When will my exchange order ship?

How do I get a refund if I use a gift card AND credit card?

RETURNS & EXCHANGES

How much does shipping cost?

How long will it take for my order to arrive?

Do you ship to military addresses (APO/FPO)?

SHIPPING

General Promotional Rules

I forgot to use my promo code—what do I do?

My purchase went on sale right after I ordered it. Can you honor the sale price?

Why doesn't my promo code work?

What brands are not eligible for promo codes?

Do you offer a military discount?

SALES & PROMOS

International Shipping

What currencies are supported?

Duties & Taxes

INTERNATIONAL

What is Carbon38 rewards?

Earning & using points

Birthday Reward

How do I check my point balance?

Where are my points?

What's my status?

Reward Returns

CARBON38 REWARDS

Can you alert me if the sold out item I want comes back in stock?

How do I unsubscribe from your emails?

Customer Support

Press

CONTACT US

Will you reorder sold out items?Updated 2 months ago