We do our best to respond to every inquiry within 1–2 business days, Monday through Friday.

U.S. Returns

International Returns

CARBON38

<p>It&#x2019;s our free rewards program that gives you the opportunity to earn points on all product purchases, reviews, your birthday &amp; more! You can then redeem these points for a discount towards your order.</p>

It’s our free rewards program that gives you the opportunity to earn points on all product purchases, reviews, your birthday & more! You can then redeem these points for a discount towards your order.

What is Carbon38 rewards?

CARBON38 REWARDS

Can I cancel or make changes to my order after placing it?

How do I track my order?

When will my order be shipped?

ORDERS & TRACKING

What is your return policy?

Do you offer exchanges?

How do I return or exchange a U.S. order?

How do I return or exchange an International order?

How long does it take to process a return?

When will my exchange order ship?

How do I get a refund if I use a gift card AND credit card?

RETURNS & EXCHANGES

How much does shipping cost?

How long will it take for my order to arrive?

Do you ship to military addresses (APO/FPO)?

SHIPPING

General Promotional Rules

I forgot to use my promo code—what do I do?

My purchase went on sale right after I ordered it. Can you honor the sale price?

Why doesn't my promo code work?

What brands are not eligible for promo codes?

Do you offer a military discount?

SALES & PROMOS

International Shipping

What currencies are supported?

Duties & Taxes

INTERNATIONAL

Earning & using points

Birthday Reward

How do I check my point balance?

Where are my points?

What's my status?

Reward Returns

Will you reorder sold out items?

Can you alert me if the sold out item I want comes back in stock?

How do I unsubscribe from your emails?

ODDS & ENDS

Customer Support

Press

CONTACT US

What is Carbon38 rewards?Updated 2 months ago